
3-1
Chapter 3
Troubleshooting
At the First Sign of a Problem
Perform the following tasks when you first become aware of a
problem with the switch:
#
Make sure the power cord is securely connected and the
power voltage is not fluctuating.
#
Check the data cables for secure connections and make sure
the device at the other end of a connection is operational.
#
Press the
Reset
button so the switch can run self-diagnostics.
Use Omega to run diagnostics and read statistics. Refer to
AT-S20
User’s Guide
, Chapter 5,
Diagnostics
,
and Chapter 3,
Statistics:
Received and Transmitted Ethernet Frames
,
for further details
concerning Omega.
#
If the management software has failed, check the LEDs to see
if the switch continues to forward packets. Then, at a
convenient time, reboot the switch by pressing the
Reset
button or power OFF/ON the switch.
#
If problems still persist, for example, the Fault LED remains on,
contact Allied Telesyn’s Technical Support or visit Allied
Telesyn’s website at
www.alliedtelesyn.com
.
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